Current Health Dashboard

TL;DR: Significantly improved overall experience, adoption and growth by evolving the design of a mobile MVP into a mature healthcare product, used by some of the biggest health systems in the world and eventually acquired by Best Buy for $400m.

Context

Current Health enables healthcare professionals to keep their patients healthy and at home through remote monitoring and early warning alerts. This is achieved via a combination of wearable devices, data science and apps.

The Dashboard allows healthcare professionals to view a patient's vital signs remotely and act on alerts generated.

Problem

The previously existing mobile app was purely functional, as a lot of medical products often are. We wanted to challenge those industry expectations, and deliver a higher level of UX as is expected from consumer-level products.

We wanted to ensure that the product was optimal in terms of fitting in with our users existing workflows, and surfacing the information that was most vital to them in order to make better clinical decisions.

Research

After initial stakeholder interviews to better understand the product, I completed a heuristic evaluation on the existing mobile app, and shared the results with suggested changes with the rest of the team. This enabled us to make immediate changes to the existing app, to gain some goodwill for early, existing users.

Healthcare is a complicated industry, with unique challenges across geographies. It was imperative to understand the users more, so I visited customers at hospitals in Dartford (England), Fife (Scotland) and New York (USA) to conduct interviews, diary studies and general observations of the nurses and doctors day to day challenges, goals, and frustrations.

📝 A mobile app (and phone) was not the optimal medium for the large majority of our existing, or soon to be users. We needed to create a web-based solution, from the ground up, that could also be used on mobile phones.

Ideate & Iterate

Lots of sketching, wireframes, and internal reviews led to prototypes created in Adobe XD. I felt it very important to test usability early and often with our exact target users so we made trips back to hospitals and healthcare systems in the UK and USA to conduct in person tests, gather feedback on features and functionality and generally build rapport with our ‘champions’, who were instrumental in shaping the vision for the product.

As always, tests result in changes and the product evolved because of them.

Refine & Deliver

I tend to produce hi-fidelity prototypes alongside written interaction specs to act as the basis of collaboration with Stakeholders, PM’s and Engineers. A ‘Master’ prototype was kept up to date to act as a central point of truth, with more experimental mocks also created where necessary.

📐 We wanted to ensure that designs were consistent, fast to create and faster to develop. For these reasons, I created and maintained a Design System which was used to create experiences across the entire suite of products.

Results

• UPDATE: Company Acquisition - In late 2021, Current Health was acquired by Best Buy for $400m
• Improved Experience - Regular feedback from users that the latest display of data is much more useful and effective than the initial product ever was
• Growth and Adoption - Since the project has started, the company has grown rapidly and is now being used by large health systems such as AstraZeneca, Mount Sinai and DHA
• Lives saved! - Sounds extreme, but we have had genuine and touching feedback that without our product, some patients' deterioration would not have been detected, and they would have died